Uniso Technologies is a step ahead in helping clients keep up with changing technologies and complex infrastructures.
Dynamics 365 Customer Service
Improve agent productivity with an AI-enabled, multisession interface. Benefit from embedded knowledge resources to deliver the best service every time.
Save time and resolve issues efficiently with Dynamics collaboration and automation features. Let us help you streamline your service processes for maximum efficiency.
Use complete relationship detail and case histories to personalise your interactions and consistently delight customers.
Monitor performance across your service KPIs to identify opportunities for improvement and emerging trends.
Helping you serve customers wherever they interact, whether it's live chat, phone, email, or on social.
We've stripped back the enterprise-scale Dynamics 365 Customer Service app to tailor it for SMBs. Our implementation approach removes the complexity, cost and hassle of a traditional CRM case management project to provide a solution that allows your team to get started in a few days.
We can also help you deploy a connected web portal that enables your customers to find answers and make service requests online. In addition, we'll help enrich your self-service experience using AI-powered conversational assistance.
Dynamics 365 Customer Service offers a suite of capabilities to ensure delivery of the best customer service experience possible to your customers. The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.
Catalyst Envision and Innovation Workshop for Microsoft Dynamics 365 Customer Service What is the Catalyst Envision & Innovation Workshop? This is workshop that will become your first step toward understanding if Business Applications and Microsoft Dynamics 365 Customer Service can help you meet your priorities and identifying the best way to build velocity in towards this journey. At the end of the workshop, Covenant will deliver a executive summary and provide a presentation to your team on the next steps.
